Strand7 - Support

Strand7 Maintenance and Support

BAI provides technical support by phone and/or email ( during normal business hours (EST) regarding any problems that may be experienced when using Strand7. These problems can include:

  • Installation Assistance
  • Operational Assistance
  • Modeling Assistance
  • Theoretical Assistance
  • Operating System Assistance

For situations where problems cannot be resolved over the phone, supported users can send copies of models to BAI for further investigation.